Medical Front Desk Receptionist (Cardiology Practice)

Location: Pasadena, CA
Schedule: Full-Time, Monday through Friday, 8:30 AM to 5:00 PM (30-minute lunch)
Payrate- $18-21hr

Join a Leading Cardiology Practice in the San Gabriel Valley

We are a highly respected and established cardiology medical group serving patients throughout the Los Angeles area and San Gabriel Valley. Our team is committed to delivering exceptional care with compassion, professionalism, and excellence. We take pride in creating a supportive work environment where every employee contributes to outstanding patient experiences.

We are currently seeking a friendly, organized, and customer-focused Medical Front Desk Receptionist to join our team.

Position Summary

The Medical Front Desk Receptionist serves as the first point of contact for patients and visitors and plays a vital role in ensuring smooth daily office operations. This position is responsible for patient check-in and check-out processes, appointment scheduling, phone communications, insurance-related administrative tasks, and supporting the overall patient experience in a fast-paced cardiology practice.

The ideal candidate is compassionate, detail-oriented, professional, and able to effectively manage multiple priorities while maintaining excellent customer service.

Key Responsibilities

Front Desk & Patient Services

• Welcome patients and visitors in a friendly and professional manner
• Check patients in and out for appointments
• Verify and update patient demographics and insurance information
• Collect copayments and process daily payment transactions
• Maintain confidentiality and professionalism at all times
• Ensure a positive patient experience from arrival to departure

Phone & Scheduling Responsibilities

• Answer incoming calls promptly and professionally
• Schedule, reschedule, and confirm appointments
• Coordinate follow-up visits, diagnostic testing, and new patient appointments
• Route calls appropriately to providers and staff members
• Communicate effectively with patients, physician offices, hospitals, pharmacies, and insurance representatives
• Assist with phone triage and message management

Administrative & Insurance Support

• Enter and maintain accurate patient information in electronic medical records (EMR) systems
• Obtain and process insurance authorizations as needed
• Access insurance carrier websites, hospital portals, and other online resources to complete data entry and documentation
• Maintain accurate records within practice management systems
• Support providers and clinical staff with administrative tasks as assigned

Qualifications

Required Skills

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Professional telephone etiquette and customer service skills
• Proficiency with computers, Microsoft Office, internet browsers, and medical software systems
• Ability to work effectively in a fast-paced medical office environment
• Strong attention to detail and accuracy
• Commitment to teamwork and collaboration

Preferred Qualifications

• Minimum of two years of medical office experience preferred but not required
• Experience with electronic medical records (EMR) systems is a plus
• Knowledge of insurance verification and authorization processes is beneficial

Personal Attributes

We are looking for someone who demonstrates:

• Compassion and empathy toward patients
• Diplomacy and discretion
• Flexibility and adaptability
• Reliability and professionalism
• A positive attitude and sense of humor
• A strong commitment to providing exceptional patient care

Work Environment

Our practice culture is built on integrity, respect, and a shared commitment to delivering outstanding patient care. We foster a supportive and collaborative workplace and encourage open communication between staff and management. We understand the importance of work-life balance and strive to create an environment where employees feel valued and supported.